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About Convergys

Number of Employees: 125K+

Headquarters: 201 East Fourth Street Cincinnati, Ohio 45202

Convergys strives to provide clients with the ability to consistently deliver exceptional customer service. Through customer management solutions, clients are able to reduce operational costs and increase customer satisfaction through technical support, outbound services, analytics and many other features. No matter the industry a company operates in, it is possible to boost customer management practices through Convergys industry-specific solutions. Many clients taking advantage of these solutions include those operating in the technology, communications, healthcare and travel industries.

What to Expect When Interviewing

There are several ways to apply for employment through Convergys, including through online application processes and through staffing agencies. The interview process itself is extremely detailed, with many technical questions. Job applicants may or may not be required to complete computer-based testing before going through an actual interview, and it should be expected that much conversation about the interview will take place via email.

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Cashier

Cashiers must keep the customer at the center of all that they do. Cashiers must run fast and efficient cashier operations with friendly customer service. Cashiers also need to be knowledgeable about the store, its merchandise and services offered.

Overnight Replenishment Associate

Job responsibilities require that Associates replenish and relocate merchandise both on and off of the sales floor. Organize and maintain areas of the stockroom according to Kmart policy, and process inbound and outbound freight. Due to the late hours, applicants will need to consistently be available for overtime shifts for this position.

Loss Prevention Associate

Job responsibilities entail providing friendly customer service and protecting company assets through inventory recovery and monitoring internal and external theft. Associates assist with the reduction of inventory loss by monitoring surveillance and apprehending theft suspects.